ott11 Privacy Policy

1 Introduction and Scope

ott11 ("we", "us", or "the platform") provides a safe and reliable online entertainment and betting service for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy defines what types of information ott11 collects, how it is used, with whom it may be shared, and what steps we take to protect your information.

This policy applies to the ott11 website, mobile application (where applicable), customer support channels, and other related services. Our services are for users aged 21 and over only. Use of the ott11 platform by anyone under the age of 21 is strictly prohibited.

2 Information We Collect

When you create an account or use our services on ott11, we may collect various types of information. The purpose of collecting this information is to provide you with a secure, personalized, and smooth experience.

2.1 Information You Provide Directly

When you register on ott11 or use our services, you directly provide the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address in Bangladesh
• Identity verification documents (copies of national identity card, passport, etc.)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
• Messages and information provided when contacting customer support

2.2 Automatically Collected Information

When you browse or use the ott11 platform, some information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Site access time, page visit history, and session duration
• Referral URL (the source you came from)
• Information collected through cookies and similar tracking technologies
• Logs and history of gaming and betting activity

2.3 Information Received from Third Parties

In some cases, we may receive information through identity verification service providers or fraud prevention services. This information is used solely to ensure the security of your account.

3 Purposes for Using Information

ott11 uses collected information for the specific purposes described below. We do not process any information beyond what is necessary.

• Account management: Completing the registration process, verifying identity, and maintaining account security.
• Financial transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: Responding to your questions, complaints, and requests.
• Platform improvement: Improving the quality, functionality, and user experience of our services.
• Fraud prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
• Responsible gaming: Monitoring for signs of gambling addiction and providing support where needed.
• Legal compliance: Complying with applicable laws and regulations and following government directives.
• Marketing communications: Sending promotional offers and updates based on your consent.

4 Information Sharing and Disclosure

ott11 does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Operating our services may require the help of trusted third parties, such as: payment processing, identity verification, game software providers, and IT infrastructure services. These partners will only receive the information necessary for their designated tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose your information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. This may fall under anti-money laundering laws or other regulatory requirements.

4.3 Business Transfers

If there is any change in the ownership or management of ott11, user information may be part of the transferred assets. In such a case, the new owner will be bound to comply with the terms of this privacy policy.

4.4 Security and Protection

Information may be disclosed where necessary to prevent fraud, illegal activities, or to protect the security of the ott11 platform.

5 Data Security Measures

ott11 has implemented industry-standard technical and administrative measures to keep your information secure.

• SSL encryption: All information transmitted through the website and app is encrypted using SSL/TLS technology.
• Secure servers: Sensitive information is stored on secure servers where unauthorized access is not possible.
• Access controls: Only authorized staff have access to user information, and this is strictly monitored.
• Two-step verification: Two-factor identity verification is available to protect your account.
• Regular security audits: Regular security audits are conducted to identify vulnerabilities in the platform.
• Payment security: Transactions via bKash, Nagad, Rocket, and Upay are processed directly under the security systems of those respective platforms.

Please note, however, that transmitting information over the internet is never entirely risk-free. We take all reasonable steps to ensure security, but no organization can guarantee absolute security.

6 Cookie Policy

The ott11 website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device the first time you visit the site.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core functionality.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor site usage and improve services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

7 Data Retention Period

ott11 retains your personal information only for as long as necessary. The following factors are considered when determining how long information is retained:

• All information is retained for the duration that your account remains active.
• Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or fraud prevention purposes.
• Financial transaction records are retained in accordance with applicable regulations.
• Once the need for retention has ended, information is securely deleted or anonymized.

8 Your Rights

You have certain important rights regarding your personal information, which ott11 respects.

8.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request a correction. You also have the option to update some information yourself through your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may opt out of marketing communications or object to certain types of processing.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact ott11 via 24/7 live chat or by email. We will process your request as quickly as possible.

9 Protection of Minors

ott11's services are for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Age verification is in place during registration, and if a discrepancy is found during the verification process, the account will be suspended immediately.

If a minor has accidentally created an account, guardians should contact [email protected]. The relevant account and information will be deleted immediately.

10 International Data Transfers

Some of our technical infrastructure may be operated on servers located outside Bangladesh. In such cases, your information is transferred and stored securely in accordance with international standards.

For countries or regions to which information may be transferred, we ensure that our contractual obligations and technical security measures maintain the standards set out in this privacy policy.

11 Changes to This Policy

ott11 may update this privacy policy from time to time. For significant changes, we will send a notice to your registered email address and clearly announce it on the website. Continuing to use the platform after a change is made will be considered acceptance of the updated policy.

The date of the most recent update to this policy will always be displayed at the top of this page. Keep your account notification settings active to receive updates about important changes.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. ott11 is committed to responding quickly and effectively to any privacy-related matter.